Legal disclaimer: all website pages, reports, and Telegram replies are AI-generated entertainment material for recreational and general informational use only. They do not create any professional advisory relationship and must not be used as the sole basis for important decisions.
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Refund Policy

Effective Date: December 19, 2025

1. Product Nature and Delivery

Our products (including Astro Entertainment Weekly, Fun Name Analysis, Life Personality Map, etc.) are instantly generated digital entertainment content. Upon successful payment verification, the AI entertainment report you purchased will be instantly generated and sent via your chosen delivery method (Telegram or email).

2. General Refund Principle

Due to the instant generation and delivery nature of the digital products described above, once payment is successful and the report is generated and successfully sent, we generally do not accept refund requests. This includes, but is not limited to, the following situations:

A. You are dissatisfied with the generated entertainment content or believe it is "inaccurate."

B. You change your mind after payment.

C. You completed the purchase by mistake.

D. The input information you provided is incorrect (please double-check before ordering).

3. Exceptions (Refund Requests May Be Accepted)

Refund requests may be made only in the following verifiable technical failure situations:

- Non-Delivery: After successful payment, the report is not delivered via your chosen delivery method (Telegram or email), and the issue persists after refreshing or re-entering.

- Serious Error: The received report content is completely blank, severely garbled, or does not match the product you purchased.

- Duplicate Charge: The same order is accidentally charged more than once.

4. Refund Request Process

If you believe you qualify for an exception under Section 3, please contact us at support@getstarwords.com within 48 hours of successful payment.

Important Note: Please include your order number or transaction ID, a description of the issue, and relevant screenshots (if possible) in your email.

We will review your request. If it is confirmed to be a technical failure on our system, we will issue a full refund. The refund will be returned to your original payment account, and the processing time depends on your payment service provider.

5. Contact and Disputes

If you have a dispute regarding your payment, please contact us using the methods above. If the issue cannot be resolved, you may initiate a dispute (also known as a "chargeback" request) with your issuing bank or payment service provider. Please note that when processing disputes, banks or payment service providers will refer to this policy as clearly posted on our website.